Frequently Asked Questions
📦 Shipping
In which countries do you ship?
LuxCards ships to Luxembourg, France, Belgium, Germany, and the rest of the European Union.
What are the delivery times?
Orders are usually shipped within 24 to 48 hours.
Delivery times depend on the location and the chosen shipping method, and are indicative times provided by the carrier.
Mondial Relay – Pickup Points:
- Luxembourg: 1–2 days
- France: 3–5 days
- Belgium: 2–4 days
Luxembourg Post – Letter / Parcel:
- Luxembourg: 1–2 days
- France: 2–4 days
- Belgium: 2–3 days
- Germany: 2–4 days
Other EU countries:
- Average times: 3–7 days depending on destination and local postal services.
Delivery times depend on the location and the chosen shipping method, and are indicative times provided by the carrier.
Mondial Relay – Pickup Points:
- Luxembourg: 1–2 days
- France: 3–5 days
- Belgium: 2–4 days
Luxembourg Post – Letter / Parcel:
- Luxembourg: 1–2 days
- France: 2–4 days
- Belgium: 2–3 days
- Germany: 2–4 days
Other EU countries:
- Average times: 3–7 days depending on destination and local postal services.
What are the shipping costs?
Costs depend on the weight of the order, the destination country, and the chosen carrier. They are automatically calculated at checkout.
Do you offer in-person pickup?
Yes, we offer a free in-person pickup through a partner store in Luxembourg.
During checkout, simply select the delivery option “In-person pickup – Le Reservoir”.
How it works:
- Your order is prepared by LuxCards.
- It is then delivered to the partner store.
- You will be notified by email once your order is ready for pickup.
⚠️ The order can only be collected after receiving our confirmation.
During checkout, simply select the delivery option “In-person pickup – Le Reservoir”.
How it works:
- Your order is prepared by LuxCards.
- It is then delivered to the partner store.
- You will be notified by email once your order is ready for pickup.
⚠️ The order can only be collected after receiving our confirmation.
Do you offer tracked shipping?
Tracking availability depends on the carrier and the chosen shipping method at checkout.
How can I track my order?
You will receive an email as soon as your order is shipped with all the necessary information.
How is my order protected?
As enthusiasts and collectors, we pay great attention to the condition of your products.
All orders are carefully packaged using sturdy materials to ensure optimal protection.
All orders are carefully packaged using sturdy materials to ensure optimal protection.
🎴 Products
Are the products authentic?
Thanks to our many years of collecting and our attention to detail, we have developed real expertise in Pokémon products.
This expertise allows us to verify the authenticity of each product and only work with reliable suppliers, ensuring 100% official and authentic cards.
This expertise allows us to verify the authenticity of each product and only work with reliable suppliers, ensuring 100% official and authentic cards.
What condition are the products in?
For sealed products, they are always new and unopened.
For some Booster Boxes, you can choose between a display with shrink wrap and without shrink wrap:
- The shrink wrap is the factory plastic protecting the display.
- Sometimes certain suppliers or the Pokémon Center remove the shrink wrap before shipping.
- The product remains identical, with the same drop rate and cardboard closure.
For single cards, the condition is visible in the photo and indicated in the description.
For more details about our card grading system, you can check our grading page here: Our Grading
For some Booster Boxes, you can choose between a display with shrink wrap and without shrink wrap:
- The shrink wrap is the factory plastic protecting the display.
- Sometimes certain suppliers or the Pokémon Center remove the shrink wrap before shipping.
- The product remains identical, with the same drop rate and cardboard closure.
For single cards, the condition is visible in the photo and indicated in the description.
For more details about our card grading system, you can check our grading page here: Our Grading
I can't find a product on the website
If you are looking for a specific card or product that is not listed, you can contact us at contact@luxcards.lu.
We do our best to respond to all requests and update our stock regularly.
We do our best to respond to all requests and update our stock regularly.
How are single cards protected?
Single cards are protected with the utmost care:
- Each card is placed in a sleeve and then in a toploader.
- Cards are kept away from light and humidity to preserve their condition.
- Each card is placed in a sleeve and then in a toploader.
- Cards are kept away from light and humidity to preserve their condition.
↩️ Cancellation & Return
Order cancellation
You can cancel your order only before it is shipped.
To cancel, contact us quickly at contact@luxcards.lu with your order number.
If the order has already been shipped, it can no longer be canceled and you will need to follow the return procedure.
To cancel, contact us quickly at contact@luxcards.lu with your order number.
If the order has already been shipped, it can no longer be canceled and you will need to follow the return procedure.
Can I return an order?
In accordance with the law, you have 14 days after receipt to exercise your right of withdrawal.
Items must be in their original condition, unopened, and unused.
Once the products are received and checked, we will proceed with the refund.
Return shipping costs are your responsibility.
To make a return, please contact us by email: contact@luxcards.lu.
Items must be in their original condition, unopened, and unused.
Once the products are received and checked, we will proceed with the refund.
Return shipping costs are your responsibility.
To make a return, please contact us by email: contact@luxcards.lu.
What if my order arrives damaged?
If your package arrives damaged, contact us immediately with photos of the product and packaging.
We will handle your request promptly.
We will handle your request promptly.
🤝 Buyback · Contact · About Us
Buyback
Do you want to sell your cards or a complete collection?
LuxCards offers a transparent and fair buyback service.
How it works:
- Send us photos and a list of the cards or products to sell.
- We evaluate your collection based on condition, rarity, and current demand.
- You receive a clear and detailed offer.
- Payment is made quickly after receiving and verifying the cards.
LuxCards offers a transparent and fair buyback service.
How it works:
- Send us photos and a list of the cards or products to sell.
- We evaluate your collection based on condition, rarity, and current demand.
- You receive a clear and detailed offer.
- Payment is made quickly after receiving and verifying the cards.
Contact
For any question regarding an order, product, or buyback, several options are available:
📩 Email: contact@luxcards.lu
📸 Instagram: @luxcards.official
📝 Form: available on our Contact page.
We usually respond within 24 to 48h.
📩 Email: contact@luxcards.lu
📸 Instagram: @luxcards.official
📝 Form: available on our Contact page.
We usually respond within 24 to 48h.
About Us
LuxCards is a store created by passionate collectors, dedicated to Pokémon cards and Japanese products.
Want to know more? Check out our “About Us” page
Want to know more? Check out our “About Us” page